Forbes: Five Important Emerging Trends in Retail Technology



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Forbes recently published insights from our founder and president, Jennifer Tramontana, about how Gen Z is changing retail as we know it. For them, it’s all about the journey, with 75 percent who prefer shopping at retailers that deliver irresistible in-store experiences such as augmented reality. In order to stay relevant with the next “It” generation, retailers are turning to a plethora of new technology. View the emerging trends in retail technology that will shape retail in 2020 and beyond.

  1. Chatbots are on the rise
  2. Online shopping isn’t killing in-store
  3. Augmented reality is on the verge
  4. Loyalty will win on mobile
  5. Blockchain will revolutionize retail processes

Access the full tips and insights in the Forbes article here


  1. Ubisend 2017 Chatbot Report
  2. Helpshift Study: 2017
  3. Messaging Apps and Chatbots for Brand Marketing, Liveworld 2017
  4. Omni-Channel Selling Guide, 2017
  5. Debunking the Retail Apocalypse, IHL, 2017
  6. Retail Perceptions: The Impact of Augmented Reality on Retail
  7. ABI Research
  8. Code Broker 2018 Loyalty Program Consumer Survey
  9. Bond Loyalty, The Battle for Love and Loyalty
  10. The Definitive List of (Current) Blockchain Possibilities in Retail
  11. Deloitte Report 2017, New Tech on the Block
  12. Juniper Research